Return & Refund Policy

Update: 2024/10/22

At iScooter, customer satisfaction is always our top priority. our dedicated quality control and quality assurance teams will inspect your items prior to shipping. our product quality is guaranteed.

Our Promise:
Simple & efficient: iScooter provides a straightforward warranty that is processed.

    Cancellation：

    All order cancellation requests must be made on the same day the order is placed. Once the order is processed, cancellations will be treated as returns and will be subject to our standard return policy.

    Change address：

    Address change requests must be made on the order date. Otherwise, we cannot guarantee that the update will be processed before the order is completed.

     Note: The order has been shipped once the tracking number is generated.

    Refund：
    1.For non-defective products/no-longer needed products
    （1）Unopened & Unused Merchandise: Unopened merchandise may be returned within 14 days of delivery. For all unopened products, The buyer is responsible for return shipping costs and an 10% restocking fee will.
    （2）Opened Merchandise: Opened merchandise may be returned within 14 days of delivery, and must have less than 10 miles of usage recorded by the device. The buyer is responsible for return shipping costs and an 10% restocking fee will.

    （3）If you use our return label, the shipping fee will be deducted based on the actual cost. If the distance exceeds 10 miles, the restocking fee will increase to 30%.


    2.For defective products
    （1）Within 30 days: All fees and charges were covered for return/exchange/repair.
    （2）Over 30 days: If your product develops a fault through normal use* after the initial 30 day return period, you may still be entitled to have your product repaired at no cost under warranty or you can choose partial refund, The refund depends on the actual problem and situation

    3.Return RMA validity 7 days (from the date the rma was created)

    Exchange：
    Only 30 days allowed replacement:
    1.Products with non-quality issues: within 30 days from the date of purchase, the costs of shipping $30-$50 will be charged.
    2.Products with quality issues: within 30 days from the date of purchase, shipping costs for exchange will be covered by iScooter.
    3.The replacement will be performed immediately on the second business day after receiving the package returned by the customer.


    For any issues, please contact us and follow our warranty process:
    To initiate a return for an exchange or refund, please email us at support@iscooterglobal.com stating your reason for return and attach images/video of the product, provide your order number. Once your request is approved. you can return the item to our US warehouse and may request the tracking numbers of your item(s).

    Easy steps to Return or Exchange:

    • Step 1: Login your account HERE, make sure the Email address is matched to the one you placed the order.
    • Step 2: Ensure that you have met all return request criteria and upload all necessary documents and pictures.
    • Step 3: Upon confirmation, ship the product back to us by using the shipping label on the return page.
      • Pack the product in original packaging or a sturdy box to ensure it will arrive undamaged. This is the customer's responsibility.
      • Once the products are received and verified, you will receive a confirmation email with the details of your refund. We will process the refund within 5 business days.

    Items that You Can't Return
    1. Accessories must be returned together with the scooter. Otherwise, a certain fee will be deducted.
    2. Accessories purchased separately are not returnable.

    Refund Process

    • For returned items or items for exchange, we will need 2 business days upon receiving your item(s) to process the solution.
    • After this time, the refund time frame is as below:
    • Paypal account refunds: Up to 48 hours
    • Credit card refunds: Between 7-14 business days

      Note:
      1.Customer should keep the box all the time or provide a similar box.
      2.Damaged or missing accessories free to send corresponding accessories or accept a partial refund.
      3.About refund difference price .
      （1）Partial refund of the difference price within 30 days.
      （2）Not acceptable(can send free gift) over 30 days.
      4.The customer provides the wrong delivery address or refuses to accept the package due to non-quality issues or does not want the package, extra $40-50 will be charged for the cost of shipping. We are not responsible for the loss of the package for incorrect delivery address.
      5.For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
      After this time, the refund time-frame is as below:
      （1）Paypal account refunds: up to 48 hours.
      （2）Credit card refunds: between 7-14 business days.
      （3）We don't refund after your order has shipped out.
      6.About the returned items
      （1）Returned items are severely damaged due to improper packaging, we will deduce 40% of the product amount as handling fee.
      （2）Returned items without packaging, we will deduce 80% of the product amount as handling fee.        

      Customer service: support@iscooterglobal.com